Frequently Asked Questions
Quick answers to common questions about our natural bar soaps, shipping, and more.
Products & Ingredients
Yes, 100% natural. Every bar is handmade in San Diego using the cold-process method with saponified oils, essential oils, natural clays, and botanicals.
What we DON'T use:
- Synthetic fragrances
- Parabens
- Phthalates
- Sulfates (SLS/SLES)
- Artificial colors
- Chemical preservatives
Every ingredient is plant-based and you can actually pronounce them all. That's the point.
Each bar has a unique scent profile and purpose. All use the same cold-process baseโthe difference is in the essential oils and botanicals:
- Pine Tar Soap: Fresh pine needle meets bright citrus. Therapeutic, woodsy, authentic. Great for problem skin (psoriasis, eczema). Our #1 bestseller.
- Cedarwood Bar Soap: Warm cedarwood with earthy depth. Grounding, masculine, timeless. Perfect for daily use.
- Surf Orange: Fresh orange peel meets coastal vibes. Bright, clean, energizing. Wakes you up.
- Campfire Soap: Smoky woodfire scent. Bold, rugged, unapologetically masculine. Like a bonfire in your shower.
All bars clean the same, hydrate the same, and last the same. Pick the scent that speaks to you.
4-6 weeks with daily use. Our bars are dense and hard because we cure them for 6+ weeks. They don't dissolve into mush like drugstore soap.
Pro tip: Keep your bar dry between uses. Use a soap dish with drainage.
Yes. Natural soap lathers differently than chemical detergents (like most body washes), but it still creates a rich, creamy lather.
The lather might be less "bubbly" than what you're used to, but it cleans better and doesn't strip your skin's natural oils.
No. Cold-process soap retains natural glycerin, which moisturizes your skin. Drugstore "soap" is actually detergent that strips away everything.
If you're used to the squeaky-clean feel of body wash, our soap will feel different. That's because it's not stripping your skin's protective barrier.
Yes. Our soaps are gentle enough for face and body. Many customers use our bars as their face wash.
If you have very sensitive facial skin, test on a small area first.
Orders & Shipping
Yes, on all orders $50 or more.
For orders under $50, flat-rate shipping is just $4.99 anywhere in the US.
Pro tip: Our bundles (4-pack, 6-pack, 8-pack) all qualify for free shipping and save you money per bar. The 8-pack is the best value.
Most orders arrive in 2-5 business days after shipping from our San Diego facility.
Processing time: We ship orders within 1-2 business days (Monday-Friday). Orders placed after 2 PM PST ship the next business day.
Transit time:
- West Coast (CA, OR, WA, NV, AZ): 2-3 days
- Mountain/Central (CO, TX, IL, etc.): 3-4 days
- East Coast (NY, FL, MA, etc.): 4-5 days
- Alaska/Hawaii: 5-7 days
You'll get a tracking number via email as soon as your order ships.
Currently US only. We ship to all 50 states including Alaska, Hawaii, and US territories (Puerto Rico, Guam, etc.).
We're working on expanding to Canada, UK, and Australia. Want to know when we launch internationally? Email us and we'll notify you first.
Yes. You'll receive a tracking number via email as soon as your order ships. Click the link to track your package in real-time.
If you don't see the email, check your spam folder.
First, check:
- Around your door, mailbox, and porch
- With neighbors (sometimes delivered to wrong address)
- Inside your mailbox or parcel locker
- Back entrance or side door
Still can't find it? Email us and we'll help resolve it.
Returns & Refunds
30-day money-back guarantee. If you're not satisfied with your soap, we'll refund you. No questions asked.
Email us at [email protected] with your order number.
Nope. Keep it, gift it, use it as a doorstop. We don't need it back.
Just email us and we'll process your refund.
2-5 business days after we process your request. The money goes back to your original payment method.
If it's been longer than 5 days, contact your bank.
Email us immediately. Send a photo to [email protected] and we'll send a replacement right away.
Shipping damage is rare, but when it happens, we make it right.
Yes. Within 30 days of purchase, email us and we'll arrange an exchange.
We want you to find your perfect scent.
Account & Support
No. You can checkout as a guest. But creating an account lets you track orders, save addresses, and reorder quickly.
At checkout, look for the "Discount code" field. Enter your code and click "Apply."
The discount will show up before you complete your order.
Maybe. If you contact us within a few hours of ordering, we can usually modify or cancel it.
Email [email protected] ASAP with your order number.
Once it ships, we can't change it. But you can always return it (30-day guarantee).
Email: [email protected]
We respond within 24 hours (usually much faster).
Yes. We work with gyms, barber shops, retailers, and corporate gifting programs.
Wholesale pricing starts at:
- 50-99 bars: 40% off retail
- 100-249 bars: 45% off retail
- 250+ bars: 50% off retail (custom pricing available)
Check out our complete Wholesale page or email [email protected] for a quote.
Current partners include CrossFit gyms, men's salons, outdoor retailers, and corporate wellness programs.
Not right now, but we're always looking for talented people. Email [email protected] with your info and we'll keep you in mind.
Still Have Questions?
We're here to help. Get in touch and we'll get back to you within 24 hours.
Email Us โ